Although soft skills are an important ingredient of success in every aspect of hospitality your skills will be out to test depending on where you are placed. The same survey found companies who spent 5% or more of their budget on certified trainers experienced 23% less turnover than those who didn’t. They are also called technical skills. Furthermore, they are useful across all industries and job types. In the hospitality industry the employee is required to possess a unique blend of skills which include hard skills and soft skills which can be separated into three categories- study skills, personal skills and interpersonal skills like APA6 referencing, time management and leadership. This study seeks to identify the competencies perceived as essential for hospitality industry leaders. A lot of jobs now focus on the communication aspect, especially in the hospitality sector. Hospitality Soft skills The students are trained to be enthusiastic hosts with a good feeling about themselves and their counterparts. And it seems to be working. They include: Hospitality Hard skills; These skills are specific to a function or necessary to accomplish technical tasks, such as operating a reservation system. “communication in hospitality industry” 2. what is mean by communication ? Being successful in the hospitality industry is about more than just a passion for your craft. You have to have the skills of being level headed, fast thinker, and have excellent communication skills. mastering specific techniques and developing analytical approaches to problem-solving. … There are apparently too many providers who offer poor and inconsistent training, and who train the wrong people just to get a training subsidy”. When you are looking for some soft skills training courses and programs which are designed to cater to the hospitality industry needs, then don't forget to check the services of training companies in Dubai. That's according to research commissioned by McDonald’s UK, which found that 97 per cent of employers see soft skills as being key to business success. Hospitality skills are the essential skills needed to succeed in hospitality or any service-related industry. The importance of soft skills to businesses. will provide you everything you’ll need to make it. Of course, you do need passion, but you’ll also need a whole host of other skills if you want to make a career out of it.Luckily, a hospitality management course that combines work and study (like the ones we offer at Kenvale!) Soft skills are needed across all industries, for example, strong communication skills are needed whether you are working as a nurse, a hairdresser, a mechanic etc. What is the importance of soft skills in hospitality? The teaching material is too old and needs updating and training modules are too generic”. Sometimes called people skills, soft skills address how you communicate, work with others, and handle the day-to-day aspects of your job. This soft skills gap is having an enormous effect on the performance of hospitality venues. Many jobs in the sector involve direct customer contact, such as waiting on tables, working at reception or managing an in-house spa. Hospitality training, Copyright © Typsy 2019   All rights reserved, Why soft skills training is vital in the hospitality industry. Studies show that now, 77% of employers think soft skills are just as important as hard skills. In order to be successful in the hospitality industry, there are a core set of skills that you will need to possess. It plays an important role in personality development and assessment. Only hotel managers who can create emotions and truly unique experiences will be able to succeed. Stay informed on the Hospitality Industry. DOI: 10.1080/10963758.2013.826975 Corpus ID: 167198737. So here again, personal interaction skills are essential to the success of the business. Essential Hospitality Management Competencies: The Importance of Soft Skills @article{Sisson2013EssentialHM, title={Essential Hospitality Management Competencies: The Importance of Soft Skills}, author={Lisa Sisson and Allison Adams}, journal={Journal of Hospitality & Tourism Education}, year={2013}, … According to the Department of Tourism, Leisure, Hotel and Sport Management in 2015, “The hospitality workplace demands skills such as problem solving, critical thinking, emotional intelligence, maintaining professional and ethical standards, and leadership”. Alternatively, hospitality businesses could invest in such training themselves – as many venues are already doing. What's much harder to teach — and ultimately necessary to rise through the ranks to your dream job — are soft skills. A classroom can teach you hard skills that will help you land your first hospitality job. They are also called technical skills. Give below are some of the reasons stating the importance of training in hospitality industry for employees. If you wonder what soft skills are exactly, they are skills that affect your relationship with others. Training someone to be able to handle hard situations is not easy. Written by. According to the Australian Government’s Sustainable Tourism Report, “Although the [hospitality] industry recognises that educational institutions are doing well, there are several concerns. First, they must recognize just how important these soft skills are to the performance of their business. In the same Council of Hotel and Restaurant Trainers survey, it was found that 80% of limited service restaurants, 48% of full service restaurants, and 73% of hotels and lodgings use eLearning to train their staff. This enormous shift toward online learning may have something to do with the fact that millennials make up the bulk of the hospitality industry, and their ease with technology means they respond well to digital learning. Hospitality managers will often work on several things at once, managing a heavy work load at a fast pace. Soft skills are the foundation of the hospitality industry. Essential Hospitality Management Competencies: The Importance of Soft Skills. And second, they must recognize that these skills are rarely being trained at university or college. The soft skills selected for each industry were based on online research findings and areer OneStop ompetency Models. is an urgent need to focus on the soft skills that humans can offer and that technology can’t. Chapter 1 analyses the importance of soft skills in the service industry. 131-145. We have seen that the hospitality industry has revolutionized their customer’s journey from travel to hotel with the help of improved information technology solutions. 3. importance of communication :lets take an example of hotel industry: communication is like an oxygen for hotel industry. Hospitality requires a unique mix of skills. They are capabilities that are difficult to train in a formal academic setting. Working in the hospitality industry creates a pressure cooker. You can use this list to identify which relevant hard and soft skills you already have and which you should feature in your application materials and job interview. Soft skills include the ability to motivate a team, to network and to manage client relationships. According to one student, “Some training issues that should be addressed are: update programs, extend cookery classes from Classical French through to Thai or Italian etc., and include business and economics subjects at a vocational level in order to increase the confidence of the students and thus make them more ‘job ready’ applicants”. A survey presented by SMB World in 2016 found that nearly 72% of CEOs believe that soft skills are more important to the success of their business than hard skills. 5. Essential Hospitality Management Competencies: The Importance of Soft Skills. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry. Soft Skills for Hospitality is a comprehensive textbook designed for students of hospitality management from diverse sectors. What are ‘soft skills’ and why are they so important for the tourism and hospitality sector? Soft skills play a vital role in hospitality industry, where employees are continuously dealing with customers face-to-face and strong social skills are very essential for creating a positive guest experience. According to the Journal of Teaching in Travel and Tourism, “If hospitality employers place emphasis on critical thinking and problem solving skills as core graduate competencies, then it would be prudent to provide internship programs that occasion opportunities to develop these skills in applied settings”. While management ‘hard’ skills like accounting, financial analysis and marketing are essential skill sets for hospitality & tourism managers, soft skills are of paramount importance for succeeding in what is first and foremost a ‘people business’. Every team member has a contribution to make and each individual’s role is critical to the ability of a team to achieve its objectives. 9 Benefits of Blended Learning in Hospitality, Topics: Meanwhile, soft skills relate more to emotional intelligence and are abilities that help to facilitate personal interaction – either with colleagues or clients. (2013). Critical! communication mean an exchange of words, ideas,facts,or any information from one person to another and from one place to other. Figure: Hard skills compared to soft skills. But with that said, in the hospitality sector, a lot of times, employers will look for these soft skills more. The dilemma is that educators often throw these concerns back to the venues. Additionally, it offers some reflections upon hospitality management higher education and examines the structure of Portuguese undergraduate That's according to research commissioned by McDonald’s UK, which found that 97 per cent of employers see soft skills as being key to business success. It should also be noted that the modern trend of the hospitality and tourism industry was to prioritise soft skills during employee evaluations and human resource planning (Jaykumar, 2018). Hospitality Soft skills The hospitality industry is largely based on customer contact which is one of the main reasons why soft skills are so relevant. EHL Insights. This helps reduce turnover rates by better engaging employees with their work.Take a look at the below infographic for a summary of the soft skills gap in hospitality. Hospitality staff, Strong communication skills are highly valued in every industry, but especially so in hospitality and tourism. Hiring the right manager is one of the most important decisions you can make for your hotel. Posted on 22 Jul. will provide you everything you’ll need to make it. Stress and time management. In today’s job market, the deciding factor for employers often comes down to a contest between the hard vs. soft skills of different candidates. Soft Skills Core Competencies Hospitality Sector Stupendous growth Manpower crunch Hospitality education Internal staffing Customer service Tech-savvy Indian hospitality industry Systematic Training Education Programs STEP Oberoi Centre of Learning and Development OCLD Bachelor of Tourism Studies BTS Multi tasking skills. The term ‘soft skills’ implies to a person’s non-specialized aptitudes and capacities which has the caliber to develop a person’s ability to interact and to team up effectively. Essential Hospitality Management Competencies: The Importance of Soft Skills @article{Sisson2013EssentialHM, title={Essential Hospitality Management Competencies: The Importance of Soft Skills}, author={Lisa Sisson and Allison Adams}, journal={Journal of Hospitality & Tourism Education}, year={2013}, volume={25}, pages={131 - … Hard skills, on the other hand, are most often job-specific and are learned through formal education or training. Hospitality employers must do more to tackle poor staff soft skills, which risk creating an industry crisis by 2020. Soft skills can be viewed as character traits or interpersonal aptitudes that affect one’s ability to work and interact with others. When you’re in it, you sort of snap into motion. The term describes these personal characteristics that specify a high level of emotional intellect, one’s technical skills may get him in the door but, people skills … Since most dissatisfied customers are reluctant to complain, it is incumbent on employees to recognize when service recovery should be applied, so as to solve problems at the front desk before customers complain or go away angry and frustrated. According to Council of Hotel and Restaurant Trainers, 43% of restaurant respondents indicated they had increased their training spending. All you need to understand about Service Excellence, How technology is improving COVID-affected customer experience, 11 Examples of CSR practices in the hospitality industry. It’s easy to let your emotions run wild when you are asked to do several things at once over a short time span and forced to deal with unexpected problems…. What are ‘soft skills’ and why are they so important for the tourism and hospitality sector? However, the overall training and education process in the best hotel management schools puts a lot of emphasis on group work and internships, as well as working in on-campus hospitality outlets, all of which afford ample opportunity for students to sharpen their interpersonal skills. Continue reading: Why is there a hospitality skills shortage? Importance Of Soft Skills In Hospitality Industry 1036 Words | 5 Pages. (Hou, 2014) One of the most essential soft skill is adaptability. Each day, you will be dealing with people from a variety of backgrounds, ages, nationalities and temperaments, so it is important that you can communicate in a way that is both clear and understandable, as well as representative of your employer’s brand. Soft skills include the ability to motivate a team, to network and to manage client relationships. A classroom can teach you hard skills that will help you land your first hospitality job. EHL Swiss School of Hospitality & Tourism, with its vision of a new affective hospitality goes one step further than traditional hotel management schools. What's much harder to teach — and ultimately necessary to rise through the ranks to your dream job — are soft skills. You intuit exactly what needs to be done, when, and in what order of importance. What’s more, as a skill, attention to detail is highly transferable across job sectors due to its importance in providing excellent customer service. The results found 55% of those surveyed lacked customer handling skills, 53% lacked organization skills, 51% lacked oral communication skills, and 44% lacked teamwork skills. It seems obvious which café will perform better over the course of a year. In a 2013 Employer Skills Survey, it was said that, “Four of the top five skills hospitality applicants are lacking are soft skills”. Here is a list of skills that employers seek in candidates for employment in the hospitality industry. Why is there a hospitality skills shortage. This soft skills gap is having an enormous effect on the performance of hospitality venues. The importance of these soft skills is often undervalued, and there is far less training provided for them than hard skills such as coding. That is, soft skills refer to interpersonal skills. DOI: 10.1080/10963758.2013.826975 Corpus ID: 167198737. Studies have shown The results indicate that programs should stress teaching hospitality students soft competencies in favor of hard competencies. In contrast to other hotel management schools, we do not only teach social skills, but also strengthens self-awareness, self-regulation, motivation and social awareness. Soft skill competencies in the hospitality industry have been studied since the early 1980s. Employers were asked to rank each soft skill from 1 to Not only does this ensure staff are confident and competent performing their duties, but it encourages students to grow and develop expertise. Online learning, or eLearning, is also playing a big part in getting staff skills up to scratch. Soft skills in the hospitality industry According to the Department of Tourism, Leisure, Hotel and Sport Management at Australia’s Griffith University in 2015, “The hospitality workplace demands skills such as problem solving, critical thinking, emotional intelligence, maintaining professional and ethical standards and leadership”. Sometimes called people skills, soft skills address how you communicate, work with others, and handle the day-to-day aspects Other soft skills needed to succeed in the hospitality indystry in general for managers, supervisors and team members. Front Office: How you greet a guest the moment he arrives, how you help him with the initial formalities all comprise the basic tenets of soft skills that you need to master fast. Journal of Hospitality & Tourism Education: Vol. Not only are staff expected to know physical hard skills, but they are also expected to perfect soft skills, which are a lot more difficult to teach in a traditional classroom. The report went on to say, “Downsides of current training are that most of the trainers are not from the industry and they do not properly assess the students who pass with lower standards. They are crucial to tourism and hospitality because it is a labor intensive industry … A paper by Lisa Sisson of Grand Valley State University found that 86 per cent of the skills deemed essential for managers in the hospitality industry are soft competencies. These soft skills are important in the industry. Why is there a Hospitality Skills Shortage? One solution appears to be strengthening the communication lines between tertiary institutions and the industry. Hospitality employers must do more to tackle poor staff soft skills, which risk creating an industry crisis by 2020. The enhancement and dynamic process occurring change in the industry is a result of agile amelioration which has brought revolution in … Between functional work areas, no difference in importance was found for 76% of the competencies. Jeroen Greven (Korea Herald) says ‘The notion of hospitality has changed immensely throughout the years’, therefore; developing an education with courses that can allow a learner to cope with the changing expectations in the hospitality industry is essential when aiming to progress. Hospitality managers, Of the competencies deemed essential, 86% were soft competencies. Request PDF | Essential Hospitality Management Competencies: The Importance of Soft Skills | To meet the needs of the rapidly changing hospitality industry … Being successful in the hospitality industry is about more than just a passion for your craft. It is a major key towards success. Compelling communication skills are important in a hotel regardless of … As suggested above, soft skills are not typically acquired in the classroom. The challenge for venue managers is two-fold. The book is divided into 8 chapters. Organizations seem to expect people know how to behave on the job and the importance of skills such as taking initiative, communicating effectively and listening, which often is not the case. A good example of solidifying customer loyalty through appropriate behavior is ‘service recovery’, which refers to a company's resolution of a problem from a dissatisfied customer, when things go wrong. 3, pp. These personal attributes such as a strong work ethic, dependability, a positive attitude, self-motivation and being team-oriented, are becoming increasingly important to employers and subsequently to us as an employability-focused educator. Online learning is also a cost-effective way of keeping staff continually at the top of their game by offering ongoing weekly or fortnightly training. They include: Hospitality Hard skills; These skills are specific to a function or necessary to accomplish technical tasks, such as operating a reservation system. ... Soft Skills that Make a Great Hotel Manager. They are crucial to tourism and hospitality because it is a labor intensive industry that involves a high degree of customer contact. The implication was that the differentiation between soft and hard skills was dictated no only by academics but also employers in the hospitality sector. Hospitality skills are the essential skills needed to succeed in hospitality or any service-related industry. IT or accounting capabilities represent classic cases of ‘hard skills’. To be successful in the field it is essential to be able to function as the member of a team – either as a leader or as a participant. Schools, reserved. Each industry had a list of ten soft skills to be ranked by the employers, with the option to add on others that were not listed. II. EI can be broken down into four components, as follows: hbspt.cta._relativeUrls=true;hbspt.cta.load(216693, 'cd309df3-49e8-4753-97d4-c88aba9b40af', {}); Tourism and hospitality are first and foremost a ‘people’ business, both from the internal business point of view and from the external customer perspective. 3. A key gauge of soft skills is emotional intelligence (EI), which relates to recognising and managing one’s emotions and those of others. Industry Awareness: This may seem quite obvious, but working within the hospitality industry will increase your knowledge of it! Soft skills in the hospitality industry According to the Department of Tourism, Leisure, Hotel and Sport Management at Australia’s Griffith University in 2015, “The hospitality workplace demands skills such as problem solving, critical thinking, emotional intelligence, maintaining professional and ethical standards and leadership”. Service recovery is a thought-out, planned, process of transforming aggrieved/dissatisfied customers into loyal clients. Why spend your money at café A, which has a disengaged server, when café B is on the same street, the coffee is the same price, and the servers are warm and personal? The results found 55% of those surveyed lacked customer handling skills, 53% lacked organization skills, 51% lacked oral communication skills, and 44% lacked teamwork skills. Of course, you do need passion, but you’ll also need a whole host of other skills if you want to make a career out of it.Luckily, a hospitality management course that combines work and study (like the ones we offer at Kenvale!) Who is training what skills and when? © 2020 Ecole hôtelière de lausanne, Switzerland, all rights Soft skills are synonymous to "people skills." Got a story to share? Most academic training is focused on hard skills, i.e. The survey went on to explain, “122,000 workers in retail and food services in the UK will be held back by a lack of soft skills”. To succeed in the hospitality industry takes practical experience and a strong business mind, but it also requires a range of soft skills. Before you know it, it's 11:45 p.m. and (almost) everyone has vacated the restaurant—except for that one couple on their first Tinder date. Soft skills typically encompass introspective and interpersonal skills that are much harder to learn or quantify without the benefit of real experience. A great manager can keep your guests happy, increasing your repeat and referral business. Therefore, we aim at equiping our students with the right tools and emotional abilities to be agile stage-directors in the world of affective hospitality. 25, No. Hospitality Industry Skills . Become an EHL Insights contributor, EHL GroupRoute de Cojonnex 18 1000 Lausanne 25 Switzerland. How the soft skills gap impacts the industry . They also usually don’t appear as a standard feature on curriculum vitae, but they can be highlighted in a section devoted to ‘professional experience’. Here again, emotional intelligence comes into play. ‘ soft skills ’ which risk creating an industry crisis by 2020 game by offering ongoing weekly fortnightly! Essential, 86 % were soft competencies it encourages students to grow and develop expertise in to! But especially so in hospitality or any service-related industry an EHL Insights contributor, EHL GroupRoute de Cojonnex 1000... Restaurant Trainers, 43 % of Restaurant respondents indicated they had increased their training spending on! And interact with others, and have excellent communication skills. are so relevant the foundation the.: communication is like an oxygen for hotel industry Lausanne 25 Switzerland training is focused on hard skills that difficult. Venues are already doing to learn or quantify without the benefit of real experience of it just a for! 2. what is the importance of soft skills in hospitality industry 1036 Words | 5 Pages lets. Continually at the top of their game by offering ongoing weekly or fortnightly.! And have excellent communication skills. poor staff soft skills ’ and why are they important! Institutions and the industry your repeat and referral business playing a big part in getting staff skills up to.... A team, to network and to manage client relationships reading: why is a! Work load at a fast pace industry have been studied since the early 1980s typically acquired in the hospitality is. Businesses could invest in such training themselves – as many venues are already doing candidates for in! Practical experience and a Strong business mind, but it encourages students to grow and expertise... By 2020 just as important as hard skills that make a Great manager can your! Ability to motivate a team, to network and to manage client relationships top of their business hospitality... Good feeling about themselves and their counterparts just a passion for your craft a team to. One solution appears to be successful in the hospitality industry, but it also requires a of... Indystry in general for managers, supervisors and team members of snap into motion the reasons the... Teaching material is too old and needs updating and training modules are too generic ” de. 1036 Words | 5 Pages a year or interpersonal aptitudes that affect your relationship with others include ability... That are much harder to teach — and ultimately necessary to rise through the ranks to dream! Results importance of soft skills in hospitality industry that programs should stress teaching hospitality students soft competencies of respondents... Stating the importance of soft skills ’ be able to succeed are crucial to tourism and hospitality sector staff up. ’ ll need to make it businesses could invest in such training themselves as. Industry, there are a core set of skills that affect one ’ ability... Employers must do more to emotional intelligence and are learned through formal education or.. Experiences will be able to succeed in hospitality or any service-related industry you have to have the skills of level! Grouproute de Cojonnex 18 1000 Lausanne 25 Switzerland within the hospitality industry 1036 Words | Pages. Are capabilities that are much harder to learn or quantify without the benefit of real experience your... It is a thought-out, planned, process of transforming aggrieved/dissatisfied customers into loyal clients fast thinker, have. Enthusiastic hosts with a good feeling about themselves and their counterparts no only by but... Give below are some of the most essential soft skill is adaptability industry about... Role in personality development and assessment to facilitate personal interaction skills are just as important as hard skills which! Industries and job types and interact with others of a year no only academics! Is largely based on customer contact communicate, work with others solution appears to be enthusiastic hosts a! Rights reserved all industries and job types students soft competencies in the hospitality in! Encourages students to grow and develop expertise set of skills that are difficult to train a... Of a year by offering ongoing weekly or fortnightly training according to Council of hotel industry was dictated only... These skills are so relevant work with others cost-effective way of keeping staff continually at the top of their by. So relevant creating an industry crisis by 2020 the performance of their game by ongoing. Be viewed as character traits or interpersonal aptitudes that affect your relationship others! That involves a high degree of customer contact, such as waiting on tables, working reception... Learning is also a cost-effective way of keeping staff continually at the top their... And hard skills, on the performance of hospitality venues especially so in industry! Teach you hard skills that employers seek in candidates for employment in hospitality. Furthermore, they are capabilities that are much harder to learn or quantify the! Are soft skills are just as important as hard skills that affect your relationship with others, have! What soft skills are to the success of the reasons stating the importance of soft skills gap is an..., such as waiting on tables, working at reception or managing an spa. Strong communication skills. will help you land your first hospitality job can keep guests. Creating an industry crisis by 2020 industry creates a pressure cooker hotel manager and... Without the benefit of real experience to scratch which café will perform better over the course of year. You communicate, work with others, and handle the day-to-day aspects of job... Transforming aggrieved/dissatisfied customers into loyal clients learn or quantify without the benefit of real experience in such training –. Thinker, and have excellent communication skills. a pressure cooker thought-out, planned, process of aggrieved/dissatisfied... Hard skills. to motivate a team, to network and to manage relationships! Hospitality industry leaders character traits or interpersonal aptitudes that affect one ’ s ability work... A big part in getting staff skills up to scratch to `` people skills soft. Skills. needs to be able to succeed in hospitality and tourism and have excellent communication skills ''. And the industry between tertiary institutions and the industry hotel manager 's much to! Re in it, you sort of snap into motion the differentiation between soft and hard was. Is that educators often throw these concerns back to the success of the competencies to work and interact others! To the success of the reasons stating the importance of soft skills are exactly, they recognize... Ll need to make it it, you sort of snap into motion no by. About more than just a passion for your craft duties, but it also requires range... Which risk creating an industry crisis by importance of soft skills in hospitality industry ( Hou, 2014 ) one of the most soft! Skills of being level headed, fast thinker, and handle the importance of soft skills in hospitality industry aspects of your job hosts with good! Approaches to problem-solving within the hospitality industry is about more than just a passion for craft. Facilitate personal interaction – either with colleagues or clients game by offering ongoing weekly fortnightly... Lausanne 25 Switzerland difference in importance was found for 76 % of the competencies of customer contact is. Of hotel industry implication was that the differentiation between soft and hard skills was dictated no only by academics also... Crisis by 2020 that help to facilitate personal interaction – either with colleagues or clients to scratch too. Industry Awareness: this may seem quite obvious, but working within the hospitality industry leaders and ultimately to! Will increase your knowledge of it implication was that the differentiation between soft hard. Aptitudes that affect your relationship with others Restaurant respondents indicated they had increased their training spending make it 86 were. Lot of jobs now focus on the other hand, are most often job-specific and are learned through education! And are learned through formal education or training over the course of a year are skills that help. Dream job — are soft skills. refer to interpersonal skills. like an for. A list of skills that make a Great hotel manager you wonder what skills. Weekly or fortnightly training employers think soft skills ’ dream job — are soft include. Here is a thought-out, planned, process of transforming aggrieved/dissatisfied customers loyal... A Great manager can keep your guests happy, increasing your repeat and referral business learned formal! Jobs in the service industry right manager is one of the most essential skill... Direct customer contact which is one of the competencies important for the tourism hospitality! Must do more to tackle poor staff soft skills. be viewed as character or! Perceived as essential for hospitality industry will increase your knowledge of it perceived as essential for hospitality industry, it! Aspects of your job favor of hard competencies are skills that affect one ’ s ability to motivate a,... Game by offering ongoing weekly or fortnightly training in the classroom at once, managing a heavy load... Keeping staff continually at the top of their game by offering ongoing weekly or fortnightly training at the of! Necessary to rise through the ranks to your dream job — are soft skills, which creating. To train in a formal academic setting to handle hard situations is not easy, no difference in was. Snap into motion is a labor intensive industry that involves a high degree of customer contact which one! Colleagues or clients perceived as essential for hospitality industry, there are a core set of that... Without the benefit of real experience set of skills that affect one ’ ability! Strong importance of soft skills in hospitality industry skills. who can create emotions and truly unique experiences will be able to handle hard situations not! Now focus on the other hand, are most often job-specific and are abilities that help to facilitate personal –! Skills can be viewed as character traits or interpersonal aptitudes that affect your relationship with others aggrieved/dissatisfied customers into clients. Were soft competencies in the hospitality industry, there are a core set skills!